SHIPPING & BILLING
SHIPPING
We are not responsible for lost or stolen packages. If you do not receive your shipment please contact the shipping company directly to file a claim.
We are not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from delivery address and a restocking fee. Please purchase mindfully.
When does my order ship?
All orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 10 am CDT. Keep in mind that weekends and holidays are not considered business days by LavaJoy, or our shipping partners.
FedEx does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday.
Available shipping methods and fees.
United States:
2-7 DAY DELIVERY: Shipping fee is calculated based on the total amount of the order.
|
Order Total |
Shipping Fee |
|
$0.01-$49.99 |
$4.99 |
|
$50.00 and up |
$0.00 |
2-3 DAY DELIVERY: $9.99
Canada:
Standard: $19.99
We currently offer international shipping to Canada only.Customers may want to check with local customs regulations to be aware of the laws within their country. All items that we sell on our site are legal in the USA, however if certain countries restrict these items for use or sale we cannot be held liable if these items are seized or confiscated by customs. We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the USA.
Discreet Packaging.
We respect your privacy! Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes or standard issued packaging from FedEx. Return address is nondescript. Also, no catalogs will be mailed to your home.
Discreet Billing.
Charges appear as LJ. You may not recognize this name after checkout as it does not match the name of this website, so please make a note of it.